The Employment Development Department (EDD) received and processed the document you provided that designates you as an authorized representative or heir of the above-named claimant. You are receiving these instructions for the sole purpose of claiming Disability Insurance (DI) or Paid Family Leave (PFL) benefits on behalf of the above-named claimant or his/her estate. A copy of the declaration you returned to the EDD is enclosed.
For authorized representative or heir cardholder issues, please call
Bank of America Enterprise Estate Servicing Operations at
1-855-893-8793. For general
EBP Debit card questions, please call Bank of America customer service at
1-866-692-9374
(voice) or
1-866-656-5913
( TTY (non-voice) ).